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Privacy Policy

Windsor-Detroit Bridge Authority (WDBA) has a duty to protect the privacy of all users of its tolling infrastructure, including this website. Since WDBA collects certain information from its users, it is important for users to fully understand the terms and conditions of WDBA’s collection, use or disclosure of their information through this privacy policy statement.

WDBA’s tolling infrastructure operator has a separate privacy policy governing its collection, use or disclosure of personal information related to toll account customers’ registration and opening of accounts, administration and management of toll accounts.

Personal information provided to WDBA is collected and protected under the Privacy Act, R.S.C. 1985, c. P-21. For this purpose, WDBA and its tolling infrastructure operator have established physical, electronic and security systems and procedures to protect any information collected online, and prevent unauthorized access, maintain data accuracy and ensure that they are used appropriately.

WDBA collects users’ information to enable WDBA and its tolling infrastructure operator to render services related to users’ use of WDBA’s tolling infrastructure, to enhance users’ experience of the website, and to contact users regarding the services it provides.

INFORMATION THAT WDBA COLLECTS

WDBA collects the following information from users:

  • Information that users provide though voluntary submissions such as queries posted by users in the “Contact Us” section and information they provide when they register for services on the site, or when they respond to a survey, or fill out a form.

When using the website, users may be asked to enter their name, e-mail address, mailing address, phone number, as well as other personal information. Users may, however, visit the site anonymously if not registering for an account.

Personal information means any information about an identifiable individual where the information, alone or with other information that is reasonably available, can be used to identify that person. Certain information is exempted from this definition, like an individual’s business contact information that is used to communicate about their employment, business, or profession.

  • Users’ Internet Protocol (IP) addresses may be captured in firewall and webserver logs. This forms part of WDBA’s comprehensive security and threat mitigation processes to identify and prevent potentially malicious attackers. The IP addresses are not correlated with any other web analytic information and any digital marker or web analytic information about individual users, unless an attempt to damage the site has been detected.

MANNER OF COLLECTING INFORMATION

All features of web data analytics service may be used, including obtaining specific visitor cookie data used to visit the WDBA website. However, web analytics tools do not collect personally identifying information.

THE USE OF COOKIES

WDBA uses cookies to compile aggregate data about site traffic and site interaction and save user preferences to provide better site experience, services and future content based on users’ interests. WDBA may engage third-party service providers in better understanding site visitors and help improve services. They are not permitted to use information collected on behalf of WDBA except for this purpose.

Users may choose to turn off all cookies via browser settings, which may cause WDBA web services to not function properly. However, users may still purchase WDBA services by telephone or by contacting the customer service of WDBA’s tolling infrastructure operator.

USES OF COLLECTED INFORMATION

WDBA may use any collected user information for any one of the following purposes:

  • to personalize user experiences and better respond to their individual needs
  • to improve the WDBA website, website offerings and site features based on feedback received
  • to improve customer service and effectively respond to customer service requests and support their needs.

RETENTION OF COLLECTED INFORMATION

WDBA retains collected user information only for as long necessary to fulfill the purposes for which it was collected or as required by law.

PROTECTION OF USER INFORMATION

WDBA and its tolling infrastructure operator implement a variety of security measures to maintain the safety of user personal information using privacy-enhancing technologies, such as Secure Sockets Layer (SSL) interactions. WDBA and its tolling infrastructure operator keep this information under their control, they are protected under the Privacy Act, and are not provided to any third party, except as otherwise noted below when information is shared with third-party service or software providers engaged by WDBA and its tolling infrastructure operator, or released to comply with applicable law.

Personal information may be transferred to and processed in countries outside of the user’s country of residence (particularly for US-based users). WDBA and its tolling infrastructure operator have appropriate safeguards in place to protect users’ privacy and security during such transfer and processing of information.

All sensitive/credit information is likewise transmitted via SSL technology and then encrypted into the payment gateway providers’ database. Only those authorized with special access rights to such systems and information will have access.

WDBA does not disclose any information and does not sell or otherwise transfer any personally identifiable information to outside parties. This does not include trusted third parties or WDBA’s tolling infrastructure operator who assists WDBA in conducting business, or delivering services, or in the operation of its website, as those parties certify to keep collected information confidential. WDBA may also release user information to comply with the law, enforce site policies, or protect WDBA or others’ rights, property, or safety. Non-personally identifiable visitor information may, however, be provided to third parties for marketing, advertising, or other uses.

SECURITY BREACH NOTICE

In the event of a data breach, WDBA will notify affected users promptly and provide information on the nature of the breach, the data involved, and the steps being taken to mitigate the impact.

THIRD PARTY LINKS

WDBA may choose to offer online access to third party products or services. WDBA, however, bears no responsibility or liability for the content and activities of third party linked sites, as these sites have separate and independent privacy policies. These are provided solely for the convenience of users and WDBA does not endorse the sites and their content. Nonetheless, WDBA seeks to protect the integrity of its site and welcomes any feedback about any linked sites.

TERMS AND CONDITIONS

Please also visit the WDBA Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of the WDBA website here.

USER CONSENT AND ACCESS

By using the WDBA site, users consent to the collection, use or disclosure of their information by WDBA or its tolling operations provider. Under the Privacy Act, users have the right to access their personal information and request corrections to such information. Users also have the right to file a complaint with the Office of the Privacy Commissioner about the handling of their personal information.

CHANGES TO THE PRIVACY POLICY

Users will be notified of any changes to this Privacy Policy through updates posted on this page, banner or pop-up notice, or email updates so that users are always aware of the information WDBA collects, their uses and the circumstances they are disclosed.

CONTACTING WDBA

If users have any questions about this Privacy Policy or wish to exercise their rights under the Privacy Act, please contact the ATIP Coordinator by following instructions available online gordiehoweinternationalbridge.com/en/access-to-information-and-privacy-atip-requests or by contacting WDBA at 1-844-322-1773 (toll free).